ReMAP ReMAP Helpdesk
Knowledgebase

Knowledgebase

ReMAP Project Builders
  • Top articles
  • Latest articles
What information do we need to provide to the Support Team to troubleshoot an issue in Project Builder?

Category: Frequently Asked Questions

Our Support Team can provide a quick solution to the issue. To expedite, please provide the following information in the ticket:  1. Project Builder Name 2. Version # 3. iPad Model # 4.  IOS versi...

7,205
(0)
How do you submit your order in Online mode?

Category: Frequently Asked Questions

Please make sure you are connected with WIFI or cellular connection and while processing your order, you will see a sync process pop-up and the alert message “SYNC IS SUCCESSFUL”. This means you have ...

2,352
(0)
How to check end-to-end order flow using Homer Test Lead?

Category: Frequently Asked Questions

This mode is only used for Training purposes. Launch your application from Salesforce through the presentation app and create an order. Once you submit your application you can check the customer orde...

1,669
(0)
What do you mean by Test mode / Demo Mode?

Category: Frequently Asked Questions

Test mode refers to the process of launching your project builder directly instead of launching it from Salesforce. You may select any of the branches listed and go through the application flow. The o...

1,437
(0)
Support Contacts

Category: Knowledgebase

Here is the ReMAP Support Contacts details   # Type  Phone #  Email 1 Front Desk support +1 214-501-7017 helpdesk@nathanresearch.com 2 Data / Tech support  +1 972-635-5531 helpdesk@nathanresear...

1,346
(0)
How does an order get synched with the server when it is processed in Offline mode?

Category: Frequently Asked Questions

If you submit your order in offline mode you can sync your documents either manually by syncing your documents through Salesforce. You can also launch project builder where you will see the “PROCESSIN...

1,177
(2)
How do I edit a Job Condition for my Countertop order?

Category: Frequently Asked Questions

From step 6 (Cart), scroll to the Job Conditions section, click Edit Conditions, select Yes or No on the desired job condition and click Update Conditions.

221
(0)
How can I edit the quantity to a particular Cabinet order?

Category: Frequently Asked Questions

From step 8 (Cart), click Edit for the desired item in the cart, update the quantity field, and click Update button located at the bottom right hand side of the screen.

235
(0)
How do I access the Cabinet Modifications screen so I can enter a labor charge?

Category: Frequently Asked Questions

Launch project builder. From step 3 (Cabinets), click Modifications and select Cabinet Modifications. A list of items that can be modified will be displayed in a list view format.

206
(0)
What do I need to do if I see the alert message "No Price available for this region"?

Category: Frequently Asked Questions

Please connect to the Internet and launch your project builder. Next, select your branch and download the price book for the selected branch. You are good to go. If issue persists, please contact the ...

211
(0)
How do I get new data updates on my Project Builders?

Category: Frequently Asked Questions

Click on the sync button located on the top right corner of the landing screen in the project builder.

187
(0)
What do I need to do if I see pricing issues in Project Builder?

Category: Frequently Asked Questions

Please reach out to the ReMAP Helpdesk Support team to validate the pricing details with the Data Team. They will assist you with any pricing issues in Project Builder.

460
(0)