What information do we need to provide to the Support Team to troubleshoot an issue in Project Builder?

Category: Frequently Asked Questions

Our Support Team can provide a quick solution to the issue. To expedite, please provide the following information in the ticket:  1. Project Builder Name 2. Version # 3. iPad Model # 4.  IOS versi...

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How do you submit your order in Online mode?

Category: Frequently Asked Questions

Please make sure you are connected with WIFI or cellular connection and while processing your order, you will see a sync process pop-up and the alert message “SYNC IS SUCCESSFUL”. This means you have ...

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How to check end-to-end order flow using Homer Test Lead?

Category: Frequently Asked Questions

This mode is only used for Training purposes. Launch your application from Salesforce through the presentation app and create an order. Once you submit your application you can check the customer orde...

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How does an order get synched with the server when it is processed in Offline mode?

Category: Frequently Asked Questions

If you submit your order in offline mode you can sync your documents either manually by syncing your documents through Salesforce. You can also launch project builder where you will see the “PROCESSIN...

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What do you mean by Test mode / Demo Mode?

Category: Frequently Asked Questions

Test mode refers to the process of launching your project builder directly instead of launching it from Salesforce. You may select any of the branches listed and go through the application flow. The o...

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Support Contacts

Category: Knowledgebase

Here is the ReMAP Support Contacts details   # Type  Phone #  Email 1 Front Desk support +1 214-501-7017 helpdesk@nathanresearch.com 2 Data / Tech support  +1 972-635-5531 helpdesk@nathanresear...

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