ReMAP ReMAP Helpdesk Knowledgebase ReMAP Project Builders
Frequently Asked Questions

Knowledgebase ReMAP Project Builders Frequently Asked Questions

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What information do we need to provide to the Support Team to troubleshoot an issue in Project Builder?

Our Support Team can provide a quick solution to the issue. To expedite, please provide the following information in the ticket:  1. Project Builder Name

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What do you mean by Test mode / Demo Mode?

Test mode refers to the process of launching your project builder directly instead of launching it from Salesforce. You may select any of the branches listed and go through the application flow. The o...

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How to check end-to-end order flow using Homer Test Lead?

This mode is only used for Training purposes. Launch your application from Salesforce through the presentation app and create an order. Once you submit your application you can check the customer orde...

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How do you submit your order in Offline mode?

If you see an alert message “PROCESSING OFFLINE ORDER”

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How do you submit your order in Online mode?

Please make sure you are connected with WIFI or cellular connection and while processing your order, you will see a sync process pop-up and the alert message

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How does an order get synched with the server when it is processed in Offline mode?

If you submit your order in offline mode you can sync your documents either manually by syncing your documents through Salesforce. You can also launch project builder where you will

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What does the sync button on your project builder do?

If you click on your sync button, displayed on the top right corner of your project builder, the application will display any new updates. It will also process documents that were resulted in offline ...

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What does “existing order” mean?

If you relaunch your project builder before resulting your order, your order will display as an “EXISTING ORDER”.

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What does be-back lead mean?

If you create a follow-up to your order and launch your project builder with the order you created, it will display as a “Be-Back lead”.

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What to do if Project Builder is deleted accidentally? Will I lose my order?

If you accidentally delete Project Builder, you will not lose your order. You can re-install the application and launch the app with the desired lead and you will find your order details.

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I lost connectivity while going through an order. Can I continue with the order or do I need to start all over?

If you lose your connectivity while creating an order, you do not need start all over.  Your order will be considered an offline order.

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How do I check the version number of the app ?

You will see the version number on the top left corner of your project builder.

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What do I need to do if my project builder becomes unstable and crashes or the data does not load properly?

Please ensure you have installed the latest version of Project Builder. If latest version has been installed then there may be an issue with data setup. In this case

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What do I need to do if I see pricing issues in Project Builder?

Please reach out to the ReMAP Helpdesk Support team to validate the pricing details with the Data Team. They will assist you with any pricing issues in Project Builder.

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How do I get new data updates on my Project Builders?

Click on the sync button located on the top right corner of the landing screen in the project builder.

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What do I need to do if I see the alert message "No Price available for this region"?

Please connect to the Internet and launch your project builder. Next, select your branch and download the price book for the selected branch. You are good to go. If issu

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How do I access the Cabinet Modifications screen so I can enter a labor charge?

Launch project builder. From step 3 (Cabinets), click Modifications and select Cabinet Modifications. A list of items that can be modified will be displayed in a list

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How can I edit the quantity to a particular Cabinet order?

From step 8 (Cart), click Edit for the desired item in the cart, update the quantity field, and click Update button located at the bottom right hand side of the screen.

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How do I edit a Job Condition for my Countertop order?

From step 6 (Cart), scroll to the Job Conditions section, click Edit Conditions, select Yes or No on the desired job condition and click Update Conditions.

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